Companies with large customer bases usually set up contact centers to handle customer complaints and feedback. A contact center is a central place where all customers can contact a business via phone, email, or social media. There, issues are received and managed to ensure good customer experience and after-sale service. The success Continue Reading

Last year, when Google launched its AI-powered assistant — a conversational virtual assistant — it was limited only to Google Pixel and Google Pixel XL phones. Earlier this year, it made its way to smart watches via Android wear 2.0. Now, Google has just confirmed that its assistant is coming Continue Reading