Companies with large customer bases usually set up contact centers to handle customer complaints and feedback. A contact center is a central place where all customers can contact a business via phone, email, or social media. There, issues are received and managed to ensure good customer experience and after-sale service. The success Continue Reading
Pixel-exclusive Google Assistant is coming soon to more Android phones
Last year, when Google launched its AI-powered assistant — a conversational virtual assistant — it was limited only to Google Pixel and Google Pixel XL phones. Earlier this year, it made its way to smart watches via Android wear 2.0. Now, Google has just confirmed that its assistant is coming Continue Reading
How the new Nokia 3310 compares with the old
The Nokia 3310 is back from the dead, 17 years later. The iconic phone that was originally launched in 2000 has now been updated. As Nokia looks to launch a new range of Android smartphones, the only phone that people are talking about is this retro wonder, the Nokia 3310. But Continue Reading
Digital Dialogues, a convocation of stakeholders in digital marketing
Stakeholders, digital marketers and enthusiasts such as social media managers, search engine marketing specialists, content creators, copywriters, developers, designers and strategists will meet up in Accra to engage, network and share ideas at the maiden edition of Digital Dialogues. The programme will feature an open forum and Q&As as Continue Reading
Why the new WhatsApp status is a step in the right direction
On WhatsApp’s 8th birthday, a server-side switch updated WhatsApp Statuses from its current text-base to one that allows users to share videos, pictures and GIFs. This update is an undisguised and blatant rip-off of Instagram stories, which is also a shamless clone of Snapchat stories. I’ve seen many people react negatively to Continue Reading
Reapp, your product information portal
If you have ever even gone all the way to a shop only to find out they did not have the product you were looking for, then you will find Reapp, an up and coming product information portal, extremely useful. Once it gains traction, it could be the perfect fusion of brick-and-mortar retail Continue Reading
Why hard drives and memory cards have less space than advertised
Have you realized storage capacities on hard disks and memory cards are always smaller than what is advertised on the package? You sometimes think you have a flawed device or the Circle boys have played a quick one on you. That’s never case. Mathematics and marketing are the rationale behind Continue Reading